Privacy Policy

1. Data controller and scope

Soliden acts as data controller for the personal data processed to operate the marketplace, manage accounts, provide support and comply with legal obligations.

This Policy applies to users who create an account or interact with the platform as professional buyers or suppliers.

2. Data we collect

Depending on your use of the platform, we may process the following categories:

• Identification and contact details (name, email, phone, role).
• Company information (legal entity, address, VAT number, activity, certifications).
• Account data (login, preferences, verification status).
• Transaction data (quotes, orders, invoices, logistics information, payment references).
• Communication data (messages exchanged on the platform, support requests, notifications).
• Technical data (logs, device and browser information, usage metrics) used for security and performance.

3. Purposes and legal bases

Your data is processed mainly for the following purposes:

• Creating and managing your user account and professional profile.
• Enabling the marketplace features: quotes, orders, logistics, invoicing and payments.
• Verifying users and preventing fraud or misuse of the platform.
• Providing support and communicating about service updates and changes.
• Improving the platform based on aggregated statistics and usage analysis (without creating profiles for advertising purposes).
• Complying with legal obligations (accounting, tax, traceability, security).

Depending on the situation, the processing is based on the performance of a contract, legal obligations, Soliden's legitimate interest in operating a secure B2B platform, or your consent when required (for example, certain communications or cookies).

4. Data sharing

To operate the service, Soliden may share personal data with carefully selected third-parties:

• IT hosting and infrastructure providers.
• Payment service providers for online payments and payouts.
• Logistics partners involved in the delivery of orders.
• Professional advisors (lawyers, accountants) and public authorities when required by law.

Buyers and suppliers also share certain information directly with each other through the platform when they negotiate or execute orders.

5. Retention period

Personal data is kept for the time necessary to manage your account, perform contracts concluded through the platform and meet legal retention periods (for example, accounting and tax obligations). After that, data may be archived or anonymised for statistical purposes.

6. Security

Soliden implements technical and organisational measures designed to protect your data against unauthorised access, loss, alteration or disclosure. Access to operational tools is restricted to authorised staff and service providers who need it for their tasks.

7. Your rights

In accordance with applicable data protection law (including the GDPR), you may have the right to:

• access your personal data and obtain a copy;
• rectify inaccurate or incomplete data;
• request deletion of your data in certain cases;
• request restriction of processing or object to certain uses;
• receive data you provided in a portable format, where applicable.

You can exercise these rights by contacting Soliden using the details available on the contact page. We may ask you for proof of identity before processing your request.

8. Cookies and tracking technologies

The site may use cookies and similar technologies to ensure security, remember your preferences and measure usage. Where required, your consent will be collected via the cookie banner or your browser settings. Detailed information can be provided in a dedicated cookie policy.

9. Updates of this Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, technical or business changes. The latest version is always available on this page. If changes are significant, we will inform registered users by appropriate means.